Refund policy

At QuickTech, we prioritize customer satisfaction and aim to provide the best experience with our products and services. Please review our updated refund and return policy for all purchases and repair services.

1. Return Policy for Products (Accessories, Gadgets, and More)

Eligibility for Return:

  • Products can be returned within 14 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging with all tags and accessories included.
  • Customized or personalized products (e.g., embossed cases) are non-returnable unless there is a defect or an error on our part.

Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us within 7 days of receipt for a replacement or refund.
  • Proof of purchase and photographic evidence of the damage are required.

Exclusions:

  • Products damaged due to misuse, mishandling, or improper care are not eligible for return or refund.
  • Items beyond the 14-day return window are not eligible for return.

2. Return Policy for Repair Services

Repair Warranty:

  • We offer a 90-day warranty on all repairs, covering parts and labor.
  • The warranty applies to the original repair issue only. New damages or unrelated issues are not covered.

Refunds for Repairs:

Refunds for repair services will only be provided if:

  • The repair could not be completed as promised.
  • The repaired device malfunctions due to issues directly related to the repair within the warranty period, and we are unable to resolve it.

Exclusions:

  • Devices damaged further after the repair or issues caused by mishandling are not covered under this policy.

3. Process for Returns or Refunds

Steps to Follow:

  1. Contact Us: Email us at Repairs.quicktech@gmail.com or visit our store at 875 3rd Ave, (Concourse Level )Midtown Manhattan, NYC.
  2. Provide Proof of Purchase: Include your receipt or order confirmation.
  3. Inspection: Returned items or devices will be inspected to confirm eligibility.
  4. Resolution: Once approved, refunds will be processed to your original payment method within 5–7 business days, or a replacement will be provided.

4. Non-Refundable Items/Services

  • Customized or personalized products (e.g., embossed cases).
  • Diagnostic fees for repairs, unless covered under warranty.
  • Products or repairs beyond the specified return or warranty period.

For further assistance or questions, don’t hesitate to reach out!

We value your trust and are committed to providing the best service and quality. Thank you for choosing QuickTech!